Accessibility | Citadel Trust Bank

Our commitment to accessibility

We aim to make our website, app and services usable by as many people as possible, including those with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a target standard.

Website & app

• Keyboard-navigable menus and forms
• Sufficient colour contrast
• Text alternatives for meaningful images
• Resizable text without loss of content
• Clear focus indicators
• Compatible with common screen readers

Branch & telephone

• Step-free access at many branches
• Hearing loops available at selected locations
• Priority support for customers who need it
• Documents in alternative formats on request
• Text Relay and similar services supported

Feedback

If you experience difficulty using our digital services or need information in another format, please contact us. Your feedback helps us improve.

Contact accessibility support →