How we protect you and how you can stay safe from scams and fraud.
We use Bank-grade security to protect your accounts. You also play an important role — here is how we work together to keep you safe.
We will never ask you to move money to a “safe account”, share your full password, or confirm a payment you did not initiate. If in doubt, hang up and call us on a known number.
Keep your phone and computer updated. Use screen locks, avoid public Wi‑Fi for Unioning, and only download our official app from the App Store or Google Play.
Enable biometric login and transaction notifications in the app. Never share one-time passcodes. Log out after using shared devices.
If you suspect fraud, freeze your card in the app immediately and call 0800 123 4999 (24/7). Contact us as soon as possible so we can investigate.
Encryption in transit and at rest, real-time fraud monitoring, multi-factor authentication, and continuous security testing of our systems.
Be wary of emails or texts asking you to “verify” details via a link. Always go directly to our website or app instead of clicking links in messages.
Act quickly. Freeze cards in the app and call our fraud line.
