How Citadel Trust Bank collects, uses and protects your personal data.
Last updated: January 2026
Citadel Trust Bank (“we”, “us”) is the data controller for personal data we collect in connection with our products and services. Our registered office is 100 Trust Square, London EC2A 1BB.
We may collect identity and contact details, financial and transactional data, technical data (such as device and log information), and communications you send us. We collect this when you apply for products, use online Unioning or our app, visit our website, or contact us.
We use personal data to provide and improve our services, meet legal and regulatory obligations, prevent fraud and financial crime, communicate with you, and (where permitted) for marketing. We rely on contract, legal obligation, legitimate interests and, where required, consent.
We may share data with service providers, payment schemes, credit reference and fraud prevention agencies, regulators, and other parties where required by law. We do not sell your personal data.
If we transfer data outside the UK, we use appropriate safeguards such as standard contractual clauses or adequacy decisions.
We keep personal data only as long as needed for the purposes above, including legal and regulatory retention periods.
You may have rights to access, correct, erase, restrict or object to processing, and to data portability. You may also withdraw consent where processing is based on consent. Contact us to exercise these rights. You can complain to the ICO if you are unhappy with how we handle your data.
For privacy queries: privacy@citadeltrustb.com or write to the Data Protection Officer at our registered address. See also our Contact us page.
